Update: Tried deleting my review because the owner asked me to after giving me some of my money back, but google wouldn't let me.. So instead I changed my 1 star to 3 stars.
I really don't like doing this, in fact this is the first time I've ever done it.. BUT- If you are ever renting a suit here, 10/10 do not. If you're buying a dress, it's probably a better choice; however don't count on their customer service to be that great.
I came to this shop upon my friend's request to rent a tux for his wedding. I came in not once, but twice to get fitted. Not only did they lose my measurements, they didn't really know what suit I was trying to get. An older woman who works there told me that they had a huge turnover recently and that's why things are so "off".
Anyways, I came to pick up my tux this week and the shirt measurement was way off, it felt like a parachute and the jacket was long. Thank God for their worker Mya, she handled it with excellence; she gets 5 stars; but I had to come back AGAIN for a fourth time... So I came in and tried everything on, it all fit great. However, there was one thing missing- the pocket square.. They said, "You can pick it up tomorrow after we order it today." Ummm... What?
To top this off, they were trying to say I had to return this tux the day after the wedding I'm wearing it on after they said I have up to two days to return it. This rental was over $200 and for what you're getting combined with the service, it's really just not worth it. I thought MAYBE they'd compensate me, but there was barely a sorry. (Except from Mya, she was great).